Returns & Exchanges

At Eufy, we want you to be completely satisfied with your smart home experience, which is why we offer a 30-day money-back guarantee for any reason. Items must be in their original packaging and include all accessories to be eligible for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online support portal and enter your order number and email address to start the return process.

• 2.
  Receive Authorization

  Once your request is reviewed, our team will provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label via email.

• 3.
  Package Your Device

  Securely pack the device in its original box, ensuring all cables, manuals, and components are included to avoid restocking fees.

• 4.
  Ship and Track

  Drop off your package at the designated carrier location; your refund will be processed within 7-10 business days once the item is inspected at our warehouse.