Frequently Asked Questions
Everything you need to know about your smart home experience.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the contiguous United States.
Do Eufy products require a monthly subscription?
No, one of our core values is providing local storage options. Most of our security cameras and video doorbells store data locally, allowing you to enjoy full functionality without mandatory monthly fees.
What is your return policy for electronics?
We offer a 30-day money-back guarantee for any reason. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund within 30 days of delivery.
How long is the warranty period on smart home devices?
We provide a limited warranty that typically covers 12 to 24 months depending on the specific product category. This covers any manufacturing defects under normal use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are Eufy devices compatible with voice assistants?
Yes, most of our smart home products, including RoboVacs and security systems, are compatible with Amazon Alexa and Google Assistant for seamless voice control.